Payment Recovery Virtual Assistant

Payment Recovery Virtual Assistant

We are looking for an experienced, proactive, detail-oriented, and customer-focused Payment Recovery Virtual Assistant to join our growing team.

This is a part time role and you will be working daily for around 1.5 - 2 hours between the hours of 10am - 4pm UK time,

Our company provides online courses, memberships, and coaching programs for over 1000 students. We deeply value giving our community the best experience possible — from smooth onboarding to friendly support and reminders.

The role:
You will be responsible for monitoring and chasing failed customer payments
You will be accessing Stripe and Paypal to check failed payments
You will log all failed payments onto a Google Sheet tracker
You will communicate failed payments to customers via email (all communication with customers is via email in this role)
You will keep track of all email communication sent on a Google Sheet
You will support members with changes to payment dates and payment pauses
Managing accounts and cancelling membership access in Podia and ----------
Remove members from Facebook groups following membership cancellations

On a daily basis you will be checking Stripe and Paypal for failed payments and adding them to a tracker.
You will notify customers of their failed payments using an email sequence, including relevant payment links. You will then be checking to see if any payments have been recovered and making any manual payment re-tries.
You will be responsible for replying to any replies in the Payment Recovery Inbox with an excellent level of customer service.
You will also be assisting customer with payment date changes and payment pauses.
If payment does not get recovered, you will be responsible for revoking access to all content in Podia, Systeme. ---------- and Facebook.

Requirements:
Fluency in English Communication is essential
Experience with using Gmail, Google Sheets and Google Docs is essential
Experience of working with Stripe and Paypal is preferred
Experience of using ---------- and Podia beneficial
Must have a very good and stable internet connection.

What we are looking for:
You need to be extremely organised, and able to work accurately at an efficient speed
You should be empathetic and communicate with warmth providing exceptional levels of customer service
A self-starter who takes ownership of their tasks and this important aspect of the business.
You must be proactive and highly dependable
A willingness to use your initiative to solve problems and comfortable reaching out to tea ---------- mbers when you need support

Work setup:
Remote role (work from home).
Hours: Part time, approximately 12 -15 hours a week but you will be paid a fixed monthly salary of $350 for completing and staying on top of your responsibilities
Days: This is a part time role and you will be working for around 1.5 - 2 hours a day and this work must be carried out between the hours of 10am - 4pm UK TIME, 7 days a week

You will become a valuable member of the team. All of the team work remotely using WhatsApp to communicate.

If this role excites you, you need to apply please with a minimum of 5 application points and you must put in the subject of your application, the words ‘dream finance’. You must also start your application with the sentence, ‘I love burgers!’.

Please let us know what appeals to you about the role and why you are a good fit. Please also let us know about the relevant software you have used. You will be tested on the use of software as part of the interview process.