Customer Service Experienced for Fashion Store

We are looking for a reliable and detail-oriented Customer Support Assistant to help manage our e-commerce email inbox. You will be responsible for responding to customer queries in clear, professional English regarding:

Order status (“Where is my order?”)

Size exchanges or product inquiries

Refunds and return assistance

General customer service support

Responsibilities:

Reply to customer emails promptly in a polite and professional manner

Track orders and provide updates using our system

Guide customers through the return/exchange/refund process

Maintain consistent and positive communication with customers

Escalate complex cases to management when needed

Requirements:

Strong written English communication skills

Prior experience in customer service or email support (preferred)

Ability to follow clear processes and handle multiple requests

Organized, reliable, and customer-focused

Work Details:

Remote position (work from anywhere)

Flexible hours, part-time or full-time depending on workload

Training and guidelines will be provided