Project Manager/Executive Assistant (Remote - Full Time)

Creative Operations & Client Success Manager (Full-Time, Remote)

We’re looking for a detail-oriented, organized, and proactive Creative Operations & Client Success Manager to join our team at Socialvert.
Socialvert is a content agency that helps entrepreneurs grow, sell, and gain massive exposure through organic content. This role ensures clients receive flawless, on-time deliverables and a best-in-class experience — while keeping creative operations (content, reporting, and account management) structured, scalable, and efficient.
If you love organization, accountability, and systems — and thrive in a fast-moving creative environment — this is the role for you.
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Role Purpose
To ensure clients receive flawless, on-time deliverables and a best-in-class experience, while keeping creative operations (content, reporting, account management) structured and scalable.
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Core Responsibilities:

--- Client Management & Reporting ---
- Track client monthly records, video edits, and viral performance.
- Conduct weekly audits of client accounts to ensure all deliverables meet quality standards.
- Prepare weekly and monthly client reports summarizing performance and progress.
- Keep CRMs and client logs updated with latest deliverables, progress, and communications.

---Content Scheduling & Coordination---
- Schedule videos, captions, and PDFs weekly to ensure consistent posting schedules.
- Post on client accounts (double-checking captions, handles, CTAs, and details before posting).
- Engage on client accounts to boost visibility and maintain active audience interaction.
- Track raw file uploads and coordinate with editors to ensure timely content delivery.
- Create graphics and posters in Canva when needed for campaigns or announcements.

---Creative Operations & Systems---
- Keep Google Drive folders organized and updated for all client assets.
- Maintain strict quality control on all deliverables before client submission.
- Support onboarding and offboarding SOPs to ensure smooth client transitions.
- Collaborate with leadership to improve creative processes and increase operational efficiency.
- Step in hands-on when projects need extra support or urgent turnaround.

---Research & Strategy Support---
- Research trending hooks, topics, and content ideas for clients.
- Assist in developing and improving content strategies based on performance data.
- Identify workflow gaps and suggest automation or optimization opportunities.
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Qualifications:
- Experience in creative project management or client operations within marketing, content, or digital media.
- Excellent organization and time management skills with strong attention to detail.
- Proficiency in Google Drive, Canva, and CRM tools.
- Ability to manage multiple projects, deadlines, and tea ---------- mbers effectively.
- Excellent written and verbal English communication skills.
- Fast learner, proactive, and dependable team player.
- Strong sense of ownership and accountability for results.
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Who We’re Looking For:
- Someone who thrives in a structured yet creative environment.
- A problem-solver who takes initiative and keeps projects moving.
- A communicator who keeps everyone informed, organized, and accountable.
- Someone who values teamwork, growth, and efficiency.
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Bonus Skills (Not Required but Nice to Have):
- Familiarity with social media platforms, digital marketing tools, or automation systems (e.g., GHL, Zapier, Notion).
- Experience working with remote creative teams.
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Benefits
- Full-time, remote position with long-term growth potential.
- Opportunity to work with a supportive, family-like team.
- Continuous learning and development in a fast-paced creative environment.