Onboarding Specialist

About Us

We’re a fast-growing SaaS company transforming how teams manage recruitment operations. Our platform helps organizations streamline hiring workflows, data, and integrations and we’re looking for a smart, proactive Onboarding Specialist to help our customers succeed from day one.

This is a hands-on, technical support and onboarding role for someone who loves figuring things out, working with modern SaaS tools, and guiding customers through technical processes.


What You’ll Do

As our Onboarding Specialist, you’ll be the bridge between our product and our customers. You’ll help new users get set up, troubleshoot issues, and ensure they have a smooth start with our platform.

Day-to-day, you’ll:
• Guide new customers through the onboarding process - setup, configuration, and environment verification.
• Support customers with technical queries, API integrations, and basic troubleshooting.
• Assist with data imports, workflow setup, and integration validation.
• Write and adjust simple SQL queries to generate reporting for customers.
• Maintain and improve documentation, checklists, and standard onboarding processes.
• Track and respond to support tickets or requests quickly and professionally.
• Jump in where needed - we’re a startup, and everyone contributes beyond their title.


What We’re Looking For

You’re curious, tech-oriented, and customer-focused. You don’t just follow scripts; you think critically and find solutions.

Must-haves:
• Minimum 3 years of experience in onboarding, support, or customer success (preferably in SaaS or tech).
• Technical aptitude: comfortable navigating SaaS tools, APIs, and integrations.
• SQL familiarity: able to write or tweak simple queries, or eager to learn fast using AI tools.
• AI proficiency: confident using AI assistants to accelerate problem-solving, documentation, and analysis.
• Strong problem-solving mindset: proactive, resourceful, and able to figure things out independently.
• Attention to detail: especially in setup, data handling, and process tracking.
• Growth mindset: excited to expand into SaaS operations, product support, and technical skills.

Nice-to-haves:
• Experience working in a startup or remote team.
• Familiarity with recruitment tools, CRMs, or workflow automation platforms.


Why You’ll Love Working With Us
• Fully remote – work from anywhere in the Philippines.
• Startup energy, real ownership – you’ll have a big impact early on, working side by side with the Co-Founders.
• Growth opportunities – learn SaaS operations, integrations, and automation firsthand.
• Modern tools & workflows – we use AI daily to move fast and stay lean.
• Long-term growth potential with a global SaaS company