Marketing & Operations Executive

Role Overview
The Marketing & Operations Executive is responsible for managing digital content, client communication, and operational workflows across CJA Consulting and Muhami.ae . This role offers significant growth potential, with responsibilities expanding from operational coordination to strategic business support as the successful candidate develops within the organisation. The position requires excellent organisational skills, attention to detail, and the ability to balance multiple priorities whilst maintaining a professional tone across communications.

Core Responsibilities (Immediate Focus)

Muhami Platform & Content
• Send monthly reminder emails to lawyers regarding content submissions
• Follow up with non-responders and track submissions
• Upload, format, and optimise articles on the Muhami website (SEO, readability, images)
• Create branded visuals using Canva
• Notify lawyers once content is live and log all activity in Notion
• Manage enquiries received through the Muhami platform: respond within 24 hours, clarify missing details, match clients with appropriate lawyers, and make professional introductions
• Oversee lawyer verification process: request bios, certificates, photos; activate profiles once complete

Social Media Management
• Review post drafts for tone, accuracy, and alignment with brand values
• Use social media tools e.g. Someli.ai, OpusClip to edit and schedule social posts for Muhami and CJA Consulting

Internal Operations & Client Management
• Maintain accuracy of information in CJA Client Portal (Notion)
• Maintain current client database with up-to-date details for personalised communication
• Organise and update prospective client lists, segmented by various criteria
• Create and update Professional Circle Spotlight table in Notion
• Create Speaker Cards on Canva for Spotlight Speakers
• Track client and partner communications, ensuring smooth workflows
• Generate and send detailed invoices to clients, managing the invoicing cycle efficiently
• Oversee processing of payments from clients, ensuring accurate recording and reconciliation
• Monitor and manage outstanding payments, engaging with clients for timely settlement
• Manage client data in accordance with data protection laws, ensuring confidentiality and security

Content & Website Management
• Oversee website content for CJA Consulting and associated brands, ensuring accuracy and engagement
• Act as primary contact for client enquiries and support, maintaining high levels of customer service
Developing Responsibilities (Growth Path)
As competency and initiative are demonstrated, the role will expand to include:

Business Development Support
• Research potential prospects through market analysis, competitor client lists, and digital tools
• Engage with prospective clients using customised communication strategies
• Promote CJA Consulting and associated brands within relevant industries through participation in events and online forums

Strategic Analysis & Coordination
• Monitor market trends and analyse marketing campaign performance, providing strategic insights
• Gather and analyse feedback from users and clients, collaborating with technical teams for improvements
• Liaise with technical development team to ensure features meet market demands and client expectations
• Maintain effective communication with all stakeholders, providing updates on performance and strategic direction
• Ensure all activities and marketing materials comply with legal standards and regulations

Project Management
• Manage proposals and systematise recurring tasks
• Ensure projects are well-tracked and delivered on schedule

Key Skills & Qualifications
Essential ?
• Strong written and verbal communication skills (professional, clear, and engaging tone)
• Experience with digital publishing and SEO best practices
• Proficiency in Canva (designing branded graphics)
• Familiarity with content scheduling tools (e.g., Someli.ai, social media platforms)
• Experience with project management and productivity tools (e.g., Notion, Google Workspace)
• Strong organisational skills and ability to multitask
• Attention to detail and consistency in logging and tracking tasks
• Ability to liaise with lawyers, clients, and creative teams with professionalism
• Basic understanding of invoicing and payment processing
• Knowledge of data protection principles

Developing Skills (Training Provided) ????
• CRM management and database maintenance
• Market research and analysis techniques
• Business development and prospect outreach
• Financial reporting and reconciliation
• Stakeholder communication and relationship management

Desirable Experience
• Previous experience in legal, consulting, or professional services industries
• Content creation, editing, or communications background
• Client service or community management experience
• Middle East legal market familiarity
• Experience with billing software and financial processes

Personal Attributes
• Proactive and self-motivated
• Comfortable working independently
• Professional and approachable communication style
• Strong sense of accountability and follow-through
• Willingness to learn and grow within the role
• Growth mindset with ambition to develop into strategic business support

Career Development
This role provides a clear pathway to business operations management, with structured development opportunities including training in market analysis, business development, and strategic planning. As the role holder demonstrates competency, responsibilities will expand to encompass prospect research, stakeholder communication, and strategic business support functions.

???? Note: Additional tasks may be assigned from time to time as agreed by both parties in writing.