Customer Support Manager

We are looking for a Customer Support Manager to join our e-commerce team. If you have experience managing customer service reps, working with Shopify and Gorgias, and you’re ready to take ownership of KPIs and team performance, this role is for you!

Starting Salary: $5 per hour (with opportunities to grow based on performance)
Hours: Full-time, long-term role

Responsibilities:

- Ensure KPIs are consistently hit by support representatives

- Review daily processed refunds and track refund rate vs. sales

- Verify processed replacements and store credits

- Approve and implement SOPs and management updates

- Monitor hours tracked vs. workloads completed

- Perform quality checks on tickets and communication quality

- Cross-check supplier-billed RTC fees for accuracy


Requirements:

- Proven experience in customer service management or senior support roles

- Hands-on experience with Shopify and Gorgias (required)

- Strong leadership and problem-solving skills

- Detail-oriented, organized, and reliable

- Excellent communication and reporting skills

- Stable internet connection


If you’re interested, please send your updated resume in PDF format.