Customer Support - Be the Voice of a Fast-Growing Ecom Empire

We’re not looking for average support reps.
We’re looking for frontline champions who want to be the voice of a portfolio of fast-growing e-commerce brands.

Our customers are everything to us — and your role is to make sure every interaction leaves them feeling heard, helped, and delighted.

But this isn’t old-school support. We’re building a modern, AI-powered support team that works smarter, responds faster, and scales as quickly as our brands do.

What you’ll do:

Respond to customer inquiries with speed, empathy, and clarity.

Use AI tools to increase speed, accuracy, and efficiency (chat assist, drafting, ticket tagging, etc.).

Resolve issues across email, chat, and social platforms.

Bring energy and enthusiasm to every customer interaction.

Adapt to new tools, systems, and platforms as we continue to scale.

What we expect you bring:

Customer support experience (ecom/online business preferred).

Strong English comprehension and communication skills (both written + spoken).

Proficiency in leveraging AI to streamline workflows (chatbots, AI ticketing, writing tools, etc.).

Enthusiasm for people — you enjoy solving problems, answering questions, and making customers feel valued.

Reliability, responsiveness, and the ability to thrive in a fast-paced environment.

What you can expect from us:

A supportive and engaging team environment. You’ll be working with people who genuinely care about growth and collaboration.

Clear systems and SOPs. We’ve built processes so you can onboard quickly, complete training, and start making an impact right away.

Growth investment. We provide ongoing training and even purchase educational courses to help our support team sharpen skills and grow.

This isn’t just a job — it’s a chance to grow your career while helping scale a portfolio of brands that’s on fire. ????