Shift Lead – Chat Operations (Messaging & Sales Management)

We are looking for a motivated Shift Lead to supervise and manage a team of chat operators on a subscription-based platform. The ideal candidate is organized, reliable, and experienced in managing remote teams, with strong skills in communication and sales.

Responsibilities:
• Supervise a team of chat operators during your shift.
• Monitor chats and ensure operators follow scripts and guidelines.
• Track KPIs: number of messages, conversions, sales per subscriber.
• Provide daily feedback and coaching to operators.
• Identify VIP subscribers and ensure they receive priority attention.
• Compile daily/weekly reports for management.
• Train and onboard new tea ---------- mbers when needed.

Requirements:
• Strong written English (fluent and natural).
• Previous experience as a chat operator, team lead, or sales supervisor.
• Strong sales and customer engagement mindset.
• Proven ability to work with KPIs and achieve targets.
• Excellent organizational and leadership skills.
• Availability for consistent daily shifts.

What we offer:
• Base pay + team performance bonuses.
• Long-term cooperation with potential to grow into Operations Manager.
• Full training and support provided.

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Screening Questions
1. Have you led a team of chat operators or customer support agents before?
2. How do you motivate a team to reach sales targets?
3. What metrics would you track daily to measure team performance?
4. Please describe your experience with reporting and KPIs.
5. What is your expected compensation?