Customer Success Manager

Role Summary:
Ensures new clients are successfully onboarded and supported throughout their journey, improving satisfaction and retention.

Key Responsibilities:
- Guide new clients through the onboarding process
- Answer questions and address concerns proactively
- Monitor client progress and provide success resources
- Serve as the main point of contact for active clients
- Coordinate with the credit repair and funding teams to ensure smooth service delivery
- Collect feedback and recommend service improvements