Full-Time Customer Service Manager, Business VA, Dispatcher/Scheduler, Financial Reporter

Dispatcher / Scheduler / Customer Service Representative / Administrative Assistant (Full-Time)

DO NOT APPLY IF YOU DO NOT SPEAK PERFECT ENGLISH

Company: Crox Detailing LLC (U.S.-based auto detailing company)
Work Hours: 8:00 AM – 6:00 PM EST (New York Time), Monday–Saturday, Sunday as needed for customer and technician schedule updates

**Location:** Remote

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About the Role

Crox Detailing LLC is seeking a highly reliable, self-motivated, and professional Virtual Assistant to take full ownership of all customer service, dispatching, and scheduling responsibilities for our auto detailing company.

???? Most Important: The top responsibility of this role is to manage dispatching and scheduling while serving as the communication bridge between our customers and our team of technicians. You must always be on alert for customer cancellations, reschedules, and technician availability updates to keep operations running smoothly.

This role also requires accurate daily reporting and on-time payroll submission—these are non-negotiable and crucial for company operations.

We are seeking someone who wants a long-term career and can grow with us over time.

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Key Responsibilities:

- Dispatching, Scheduling & Communication (Top Priority)

* Manage the entire schedule in Fieldd (our booking & scheduling platform).
* Dispatch technicians based on skill set, location, and availability.
* Act as the main communication point between customers, technicians, and management.
* Stay constantly alert for cancellations, reschedules, and technician availability updates.
* Respond immediately to last-minute changes or scheduling conflicts.
* Be available to resolve after-hours scheduling issues when needed.

Customer Service:

* Answer all customer calls, texts, and emails.
* Promptly resolve complaints, concerns, or scheduling questions.
* Confirm bookings, send reminders, and provide real-time updates (technician status, arrival times, shop directions, etc.).
* Conduct follow-ups for reviews, referrals, and repeat business.

Administrative & Reporting:

* **Daily profit and loss tracking.**
* **Accurate daily reporting** of sales, marketing, and financial data.
* **Payroll tracking and on-time submission** (no exceptions).
* Track sales commissions and performance.
* Maintain detailed customer and vehicle records.
* Register ceramic coating warranties.
* Handle all other administrative and customer-related tasks delegated by management.

Google My Business (GMB):

* Setup and optimization of our GMB profile.
* Regularly update GMB posts, photos, videos, and monthly offers.
* Respond to reviews professionally.
* Track technician-specific reviews.

Marketing & Social Media:

* Create and post stories and updates on social media.
* Ensure our online presence is professional and engaging.

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Requirements (Must-Haves, NO EXCEPTIONS):

? Perfect English (spoken & written – must sound natural on calls)
? Proven experience in customer service, scheduling, and dispatching (IF YOU DON'T HAVE EXPERIENCE IN DISPATCHING , DO NOT APPLY)
? Ability to calm upset customers and resolve complaints quickly (and make independent judgments + decisions)
? Strong internal communication skills with customers, technicians, and management
? Must be alert at all times for cancellations, reschedules, and technician availability changes
? Absolute accuracy in reporting – numbers must be reliable and on time
? Payroll submission must always be completed on time**
? Tech-savvy with booking tools, CRM softwares, QuickBooks, Google Suite, and online platforms
? Experience with Google My Business setup, optimization, and updates
? Skills in social media story posting
? Reliable high-speed internet and dependable computer setup (with backup options)
? Stable power/electricity (no frequent outages)
? Availability 8:00 AM – 6:00 PM EST, Monday–Saturday, Sunday as needed for customer and worker scheduling updates
? Must be able to think independently, make decisions, and work as part of a team
? Must be willing to complete a **1-week unpaid trial** to ensure fit for the role

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What We Offer:

* Long-term, full-time role with growth potential
* Competitive pay (based on experience)
* Training, scripts, and management support
* The opportunity to be the frontline voice and organizational backbone of a growing U.S. business
* A career path for the right candidate—we want someone who is here to stay long-term and grow with us

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## How to Apply

Please submit:

1. A short introduction about yourself and why you’re the best fit
2. A **voice recording** introducing yourself (to evaluate spoken English)
3. Details about your **customer service, scheduling/dispatch, reporting, and admin experience**
4. Confirmation of your **internet speed and power reliability**

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???? Important: This role revolves around dispatching, scheduling, customer communication, and accurate reporting. You must always stay alert for cancellations, reschedules, and technician availability updates and handle them promptly. Payroll must always be submitted on time.

???? Please note: All applicants will be required to complete a **1-week unpaid trial** to ensure they are the right fit. We are only considering applicants who want **long-term employment and growth** with us.

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