Full-Time Dispute Manager for Shopify Payments & DTC E-commerce Brands

We are urgently looking for an experienced professional to join our team full-time, specializing in Shopify Payments dispute management and DTC dropshipping brands.

The ideal candidate must have proven experience in handling disputes/chargebacks and already possess ready-to-use SOPs and processes to streamline operations. Your role will be crucial in protecting revenue by ensuring disputes are managed quickly and effectively.

Responsibilities:

• Manage and respond to Shopify Payments disputes with a high win rate.
• Implement and optimize dispute-handling SOPs and processes.
• Monitor and manage customer comments/messages on social media (Facebook, Instagram, TikTok, etc.), ensuring that negative comments are hidden/removed within 10 minutes max.
• Provide weekly reports on disputes handled, win rates, and social media moderation performance.

Requirements:

• Previous hands-on experience with Shopify Payments disputes (non-negotiable).
• Solid background working with DTC/dropshipping e-commerce brands.
• Existing SOPs and workflows for dispute handling.
• Ability to work under pressure with a fast response time (especially on social media).
• Fluent in English, excellent written communication.
• Availability for full-time work.

Compensation:

• Fixed monthly salary.
• Performance bonus for every dispute successfully won.

If you already have the experience and processes in place to help us win more disputes and protect our brand reputation, we want to hear from you!