Customer Service Representative (Part-Time)

About Us
We are [Your Brand Name], a growing fashion/lifestyle brand active in the Spanish market and powered by Shopify. We value excellent customer experience and are looking for someone who can help us provide fast, friendly, and professional support to our customers worldwide.

Role Overview
We’re looking for a Customer Service Representative who can dedicate 2–3 hours per day to managing customer inquiries via email. You will be the first point of contact for our customers, ensuring their questions are answered promptly and their issues resolved efficiently.

Responsibilities

Respond to customer emails in a professional and friendly manner

Manage and resolve order inquiries, returns, and product questions

Use Shopify to look up orders, process returns/exchanges, and handle customer requests

Translate or adapt customer communication into Spanish when needed (AI tools like ChatGPT may be used for support)

Maintain a helpful and positive brand voice in all communication

Requirements

Proven experience in customer service (e-commerce preferred)

Shopify experience is a must

Strong written English skills (clear, professional, and customer-friendly)

Basic Spanish knowledge (or ability to translate effectively with tools like ChatGPT)

Reliable, detail-oriented, and proactive

Available daily for 2–3 hours

What We Offer

Flexible part-time remote work

Competitive hourly rate (to be discussed)

Opportunity to grow with our brand

How to Apply
Please send your CV and a short introduction about yourself, including your customer service and Shopify experience. To confirm that you’ve read this job description carefully, include the word “strawberry” in your application.