LSA Call Reviewer (Contract)

About Shop Marketing Pros:
We are a marketing agency based in the United States with a stateside and international team of over 40 professionals. Shop Marketing Pros is a very well-respected and rapidly growing Digital Marketing Company in the Automotive Repair Industry with strong core values and a superb track record of serving its clients better than the competitors. Our key services include Website Design, Digital Advertising, Search Engine Optimization, and Social Media Management.

Our Core Values are of incredible importance to us. We live by our “SHIELD” so before you move any further in applying with us you must first visit ---------- /core-values/ and familiarize yourself with our Core Values. Please continue with this job description and application if you feel you align with these values.

Job Description:
We are seeking a detail-oriented LSA Call Reviewer to join our Digital Ads team on a full-time, month-to-month contract basis. The hours will be Monday-Friday working in our time zone of 8am-4pm CDT. This allows for optimal communication and collaboration. In this role, your sole responsibility will be to listen to and rate phone calls from approximately 65 Google Local Services Ads (LSA) accounts using the Google LSA dashboard.

Your work will directly support our ads team in optimizing client ad performance and assist our client success team by ensuring accurate reporting. You will follow a standardized call rating scale that we provide to ensure consistent and fair evaluations. Training will be provided as we expect the chosen candidate to follow our researched, optimized, and effective process already in place.

This position is ideal for someone who has a strong command of the English language, excellent listening skills, and attention to detail.

Required Skills:
The perfect candidate has/is:
Strong understanding of the English language (listening and comprehension).
High attention to detail and ability to follow a structured evaluation process.
Reliable and able to meet deadlines consistently.
Comfortable working independently after initial training.
Access to a reliable internet connection and computer.
Keen ability to stay alert and attentive to the task at hand.
Ability to learn and follow already established process and system for call listening.

Job Responsibilities:
Listen to phone calls generated from Local Services Ads (LSAs) in the Google dashboard.
Rate each call based on the standardized call rating scale provided.
Ensure all calls for the previous month are rated by the 6th of the following month.
Collaborate with the Ads Project Manager for training, updates, and ongoing communication.
Maintain accuracy and consistency in call ratings to support ad optimization and client reporting.

Work Schedule & Contract:
Work 8 AM – 4 PM CT alongside our team to learn the call listening and rating process.
Full-time, month-to-month contract position (gig/project role).
Reports directly to the Ads Project Manager.

Instructions for Application:
1. Use this subject line: “SMP Call Listener - (Your Nickname)"
2. In your cover letter, mention which of our core values resonates with you the most.
3. Include a link to your resume.
4. Please do not email me - ALL applications must come through OJPH messaging.