CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST
AI-Enhanced Support Role at Yorkshire College Planning


ABOUT YORKSHIRE COLLEGE PLANNING

Yorkshire College Planning helps families navigate the complex world of college admissions and financial aid, ensuring students can afford their dream education without drowning in debt. We're passionate about opening doors for the next generation.


THE POSITION

We're expanding our support team to better serve families during this critical time in their lives. You'll provide real-time assistance during live sessions and handle email inquiries using our AI-powered knowledge base.


KEY RESPONSIBILITIES

Live Session Support
1. Attend scheduled support sessions at specific times
2. Respond to parent and student questions in real-time
3. Document outcomes and follow-ups


Email Support with AI Tools
1. Handle inquiries using our AI knowledge base
2. Identify issues needing escalation
3. Craft professional responses that actually help families
4. Keep response times quick






WHAT YOU BRING

Experience
2+ years in customer service (virtual or in-person)
Strong background reading and understanding customer concerns

Technical Comfort
Experience with AI tools preferred but we'll train you
Must be comfortable learning new platforms


COMPENSATION & GROWTH

Competitive hourly rate based on experience
Production bonuses based upon performance
Growth evaluation every six months
Clear advancement path within our expanding team


YOUR SUPPORT SYSTEM

You won't be alone. Yorkshire currently has 6-8 experienced tea ---------- mbers who will help you get comfortable with our processes. Our mentorship program pairs you with a senior tea ---------- mber for your first month.

Daily Communication
1. Active Slack workspace for instant support
2. Regular team check-ins
3. Direct access to leadership when needed


WORK REQUIREMENTS

Schedule Flexibility
Set session times (we'll work with your availability)
Remote work from your home office
A bi-weekly tea ---------- eting currently scheduled at 11am PST on Wed

Your Setup Needs
1. Reliable internet (25+ Mbps)
2. Basic computer - nothing fancy required
3. Quiet workspace for live sessions


THE EMOTIONAL PAYCHECK

You're not just answering emails. You're helping parents afford their child's education and giving students a shot at their dreams without crushing debt. Every family you help is one less stressed about how to pay for college.


APPLICATION PROCESS

Send us:
1. Your resume highlighting customer service experience
2. Brief note about why helping families matters to you
3. Your time zone and availability


IMPORTANT NOTES

This is customer support, not data entry. You'll use GoHighLevel occasionally but it's not the main focus. We provide full training on our AI knowledge base and all systems.


Start Date: Immediate
Position Type: Contract/Part-time with full-time potential
Location: Remote (Work from Home)


Ready to make a real difference for families while growing your career? We want to hear from you.