Email/SMS Customer Service Representative

We are looking for detail-oriented and customer-focused individuals to join our team as Email/SMS Customer Service Support Representatives for our retail account. The role involves providing exceptional customer assistance through written channels (email and SMS) by handling inquiries, resolving concerns, and ensuring a smooth shopping experience for our customers.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via email and SMS.
Assist customers with product information, shipping updates, returns, and refunds.
Troubleshoot and resolve customer issues while maintaining a positive brand image.
Escalate complex issues to the appropriate department or team lead when necessary.
Maintain accurate records of customer interactions and transactions.
Follow communication scripts and brand guidelines to ensure consistency in messaging.
Meet performance metrics such as response time, customer satisfaction, and quality standards.
Collaborate with the team to improve processes and deliver a seamless customer experience.

Minimum Qualifications:

Above average communication skills.
With at least 6 months of BPO experience.
Preferably with retail experience (not required).
Must be amenable to work on-site (U.P. Town Center).
Open to either opener/closer schedules (EST).
Can start ASAP! Class starts on October 24, 2025.

? Some Perks of Working With Us Include:

Pure non-voice account (Email/SMS only)
Career opportunities and a fun work culture! ????
Seasonal contract with the possibility of absorption based on overall performance.
HMO coverage starting on the 8th day from your hire date.
Employee referral incentives, and more!

To submit application, send your resume here: ----------
Subject line: Application for Email/SMS