Customer Support VA (Shopify + Zendesk)

We’re hiring an experienced Customer Support VA to assist with customer tickets for our Shopify supplement stores. This role is best for someone who is already confident with Zendesk + Shopify and can work fast while following set flows.

Responsibilities:

Reply to 40–50 tickets per hour using provided macros

Manage subscriptions in Seal Subscriptions (pause, cancel, edit)

Track orders using Shopify + 17Track

Handle refund/cancel requests following SOP

Escalate unusual cases, chargebacks, or legal threats properly

Keep the inbox tidy and solved each day

Requirements:

Proven Shopify + Zendesk experience (must)

Strong written English + fast typing

Able to follow flows while working independently

Reliable internet connection (screenshot required)

Available during US business hours

Comfortable handling 70–100 tickets per day

Schedule & Pay:

Trial: 1 hour per day (7 hrs/week) at $5/hr = $35/week

Long-term position if consistent

How to Apply:

Send your resume

Short note about your Zendesk + Shopify experience

Screenshot of your internet speed test