Technical Support & Client Onboarding Specialist (VPS Experience Required)

Job Overview
We’re seeking a tech-savvy, client-facing professional who can handle technical support, client onboarding, and platform troubleshooting. You’ll manage support tickets (email, chat, ---------- , etc.), onboard new clients via Zoom, and provide hands-on assistance with client VPS setups and NinjaTrader platform usage.
The right candidate is detail-oriented, fluent in English, and confident working directly with clients while solving technical issues in real time.

Key Responsibilities
Manage support tickets from intake to resolution: receive, troubleshoot, document, and close.


Log into client VPS environments to assist with installs, updates, and configuration.


Support clients with NinjaTrader platform setup, troubleshooting, and usage questions.


Escalate complex issues with full context to technical leads.


Host onboarding Zoom calls, walking clients through setup and best practices.


Administer and moderate our community platforms ( ---------- + others).


Keep documentation, knowledge base, and FAQs current.


Handle 2 calls a week for client live zoom support.



Requirements
Excellent written and spoken English.


Strong technical troubleshooting skills (especially with Windows environments & VPS).


Ability to log into VPS servers and perform basic system administration.


Comfortable on Zoom and handling live client interactions.


2+ years of experience in technical support, onboarding, or client success.


Someone who can work Monday-Monday 9am-5pm EST. (Sunday is half day)



Nice to Have
---------- admin/moderation experience.


Familiarity with automation tools (Zapier, Integromat, etc.).


Experience in financial markets, trading, or futures.


Ninjatrader experience


Futures/Forex Trading Experience

Work Setup
Remote, full-time.


Must be available during U.S. business hours (America/Chicago).



How to Apply
Send the following to be considered:

Your resume.


A Loom video (2–3 minutes) introducing yourself and explaining:


Who you are


Your technical experience IF ANY (VPS + NinjaTrader)


Why you’re the best fit for this role


Applications without a Loom video will not be considered.