Airbnb / Short Term Rental VA / CRM VA

Airbnb / Short Term Rental VA / CRM VA

We are a fast-growing UK-based property management company managing Airbnb and short-term rental properties nationwide. We are looking for a dedicated Virtual Assistant to join our team long-term and help streamline our day-to-day operations while supporting business growth.

???? Main Responsibilities

-Respond to guest messages quickly and professionally.
-Monitor and follow up on cleaning/maintenance tasks.
-Log and escalate damages, deposits, and claims when needed.
-Track invoices and payments, follow up on overdue items.
-Keep property performance and reports up to date.
-Manage data entry and follow-ups in our CRM (GoHighLevel).
-Answer calls/WhatsApp during working hours.
-Support guest remarketing and client lead follow-up campaigns.
-Help systemise/automate daily tasks
-Help with systems to grow the business

? Requirements

-Proven Experience as a VA in Airbnb / Booking.com / short-term rental experience.
-Excellent written and spoken English.
-Highly organised, reliable, and detail-oriented.
-Comfortable using tools like Hostaway, Xero, Slack, GoHighLevel (training provided).
-Strong internet connection and ability to work UK hours.

???? What We Offer

-Long-term, stable role in a growing UK property company.
-Training and clear processes (SOPs) provided.
-Career progression opportunities.
-Competitive salary with performance bonuses.