L2 GHL Support Specialist (Potential Support Team Lead)

Company: Enrollio® (SaaS CRM & Marketing Platform for Dance Studios)
Location: Remote (Philippines preferred)
Employment Type: Full-Time

About Enrollio®

Enrollio is a fast-growing SaaS platform built on GoHighLevel (GHL), designed exclusively for children’s dance studios. We help studios streamline enrollment, automate marketing, and scale their businesses. Our mission is to deliver world-class software and support, and we’re looking for a top-tier Level 2 Support Specialist who can grow into a Support Team Lead.

Role Overview

You will start as an L2 Support Rep, handling advanced troubleshooting and escalated tickets from our support team. This is not a simple Q&A role – you must have deep knowledge of GoHighLevel (GHL), strong troubleshooting skills, and the ability to think critically to resolve complex issues.

As you prove yourself, this role will evolve into leading our support team, mentoring junior reps, and setting the standard for excellent customer service.

Key Responsibilities

Handle escalated support requests (L2) that require technical investigation and GHL expertise.

Troubleshoot advanced CRM, automation, integration, and workflow issues.

Provide clear, professional communication to clients in excellent English (written and verbal).

Work closely with the L1 support team to train, coach, and document solutions.

Collaborate with product and development teams when bugs or feature requests arise.

Maintain attention to detail in ticket documentation and resolution steps.

Over time, take on leadership responsibilities including mentoring, process improvement, and managing the daily flow of support tickets.

Qualifications

Required: Strong hands-on experience with GoHighLevel (GHL) – including automations, pipelines, calendars, forms, triggers, integrations, etc.

Strong English skills (both written and spoken) – must be able to communicate confidently with U.S.-based clients.

Proven L2 troubleshooting experience in SaaS, CRM, or technical customer support.

Exceptional attention to detail and organizational skills.

Ability to stay calm under pressure and think critically to solve client issues.

Leadership potential – experience mentoring or leading others is a big plus.

Must have reliable internet and equipment to support remote work.

Nice to Have:

Prior experience working with SaaS companies built on GHL/CRM platforms.

Knowledge of APIs, integrations, and technical workflows.

Experience leading or supervising a support team.

Compensation & Growth

Competitive salary based on experience.

Full-time, long-term position with growth opportunities.

Clear career path from L2 Support ? Support Lead ? Support Manager.

Work with a U.S.-based company that values its Filipino tea ---------- mbers (we already have a large team in PH).