Admin, customer and marketing support

Split Role: 50?tive Aligners | 50% The Business of Dentistry

About the Role

We’re looking for a proactive and detail-oriented person to provide essential administrative, customer service, and marketing support across two dynamic brands: Active Aligners, a provider of clear aligner treatment, and The Business of Dentistry, a platform focused on empowering dental professionals with business knowledge and support.

You’ll play a key role in ensuring smooth day-to-day operations, supporting customer interactions, and helping implement social media and marketing initiatives that drive engagement and brand visibility.

Key Responsibilities
Administrative Support (Both Brands)

Manage email/chat correspondence and respond to general inquiries.

Support with reporting, data entry, and internal documentation.

Help streamline processes and improve workflow efficiency.

Customer Support:
Respond to customer queries via email, phone, and social media in a timely and professional manner.

Help manage customer onboarding processes and follow-ups.

Troubleshoot issues and coordinate resolutions with internal teams.

Deliver a positive and professional experience to clients and customers.

Marketing & Social Media:
Assist with scheduling and posting content across social media platforms (e.g. Instagram, Facebook, LinkedIn).

Help draft newsletters, promotional emails, and basic marketing copy.

Track engagement metrics and report performance insights.


About You:
Strong organizational and time-management skills.

Excellent written and verbal communication.

Customer-focused with a friendly and professional manner.

Confident using digital tools (Google Workspace, social media platforms).

Able to work independently while managing priorities across two brands.

Creative mindset and attention to detail in marketing tasks.

Previous experience in admin, customer service, or marketing support is a plus.

Nice to Have but not essential:
Experience in the dental, healthcare, or wellness sectors

Familiarity with tools like Canva, Mailchimp or similar platforms.