Airbnb Virtual Assistant

We are looking for a highly skilled and detail-oriented Airbnb Virtual Assistant with previous experience as a Level 2 Case Manager at Airbnb OR HIGHER. If you have a proven track record in managing Airbnb properties, dealing with guests, and handling operational tasks, this could be the role for you.

Please do NOT apply if you have not worked for Airbnb as a level 2 case manager or above.

Company Introduction:

We are a rapidly growing corporate housing company with 7 units in AZ, catering to business professionals, travel nurses, and guests who need short to mid-term accommodations. We are highly rated on platforms like Airbnb and VRBO because of the quality of our units and the exceptional service we provide to our guests. As we continue to scale, we are seeking an experienced Airbnb Virtual Assistant to support our operations and help maintain our excellent standards.

We are currently looking to add another high performing VA to our team. Who is reliable, good at finding solutions, and ready to grow with our company long term. DO NOT APPLY IF THIS IS NOT YOU.

What does this job include?

As an Airbnb Virtual Assistant, you will be responsible for various administrative and operational tasks, including but not limited to:

- Communicating with cleaners to ensure timely and thorough cleaning of units.

- Inventory and supply management for units.

- Coordinating maintenance requests and communication with building staff or vendors.

- Scheduling maintenance and repairs as needed.

- Communicating with guests via messages and ensuring a high-quality guest experience.

- Communicating with Airbnb support regarding bookings, issues, or claims.

- Negotiating claims with Airbnb when necessary.

- Managing reviews and handling review removal requests.

- Managing Ring doorbells and other property technology.

Qualifications NEEDED:

- Must have previous experience working as a Level 2 Case Manager at Airbnb.

- Strong knowledge of Airbnb operations and short-term rental management.

- High level of attention to detail.

- Self-starter attitude with the ability to manage tasks with little to no supervision.

- Ability to spearhead projects and take ownership of tasks.

- Fluent in English (both speaking and writing).

- Goal-oriented, self-motivated, and coachable.

- Hungry for professional growth and committed to personal development.

Schedule:

Expected hours will be 48-56 hours per week.

Your hours will align with business operating hours

Qualifications

-Minimum 2 years of proven short-term rental management experience (required).
-Previous experience as a Level 2 Case Manager at Airbnb OR HIGHER (required)
-Excellent English communication skills, both written and verbal.
-Strong administrative and organizational skills.
-Social media marketing experience (Instagram & Facebook) is a plus.
-Passionate about helping a high-growth real estate company succeed.
-Full-time commitment only — no other employment allowed.


How to Apply:

To ensure only serious candidates apply, please follow these steps:

Subject Line Requirement – Use the word “STR-Pro” in your subject line. Applications without this will not be reviewed.

Cover Letter – Explain your Airbnb/STR or hospitality customer support experience. Answer: “Why do you think you are one of the best of the best for this role?”

Loom Recording (2–3 minutes) – Introduce yourself. Briefly describe your past Airbnb or guest support experience (English clarity required).

Send your resume, cover letter, and loom recording here.

Only serious candidates who complete all steps will be considered