Customer Service Representative - Fashion Dropshipping Store

We are a rapidly growing fashion dropshipping business processing 200+ orders daily and serving customers across Australia. Due to our expansion, we need a reliable Customer Service Representative to join our team and help manage our increasing volume of customer inquiries.
You will work alongside our existing customer service team to ensure every customer receives prompt, professional, and helpful support. This is an excellent opportunity for someone who wants to grow with a scaling e-commerce business.
Key Responsibilities:

Respond to customer inquiries via email and chat in a timely manner
Handle order-related questions, shipping inquiries, returns, and general product questions
Process refunds, exchanges, and order modifications through Shopify
Maintain accurate customer records and ticket tracking in Gorgias
Update order statuses and customer information in Google Sheets
Provide customer support via WhatsApp when needed
Ensure all daily tickets are resolved before end of shift
Maintain professional, friendly communication representing our brand

Work Schedule:

Preferred Hours: 8:00 AM - 10:00 AM and 3:00 PM - 6:00 PM (Malaysia/Philippines Time)
Days: Monday to Saturday (30 hours total per week)
Timezone: GMT+8 (Malaysia/Philippines Time)
Flexible with slight schedule adjustments but daily email resolution is mandatory

Skills Requirements
Required Skills:

Shopify (order management, customer portal)
Gorgias (customer service platform)
Google Sheets (data entry and tracking)

What We're Looking For:

Customer service experience preferred (but will train the right candidate)
Excellent English communication skills (written)
High reliability and consistency in work schedule
Ability to handle multiple customer inquiries efficiently
Professional attitude with patience for customer concerns
Quick learner who can adapt to our processes

Bonus Points:

Previous e-commerce or dropshipping customer service experience
Experience with WhatsApp business support
Familiarity with Australian customer expectations

What You Can Expect

Growing Business: Join a scaling operation with room for advancement
Supportive Team: Work alongside experienced team members
Stable Work: Ongoing position with consistent hours and pay
Training Provided: We'll teach you our specific processes and standards
Australian Market: Gain experience serving international customers

Important Notes

This role involves handling dropshipping customer inquiries (higher volume than traditional retail)
Customers are primarily Australian, so cultural awareness is helpful
Must be able to handle peak periods and busy days professionally
Reliability and consistency in schedule adherence is crucial

Ready to join our growing team? We're looking for someone who takes pride in excellent customer service and wants to be part of an expanding business. If you're reliable, communicative, and ready to help our customers have the best experience possible, we'd love to hear from you!