Customer Success Manager (CSM)

We are hiring a Customer Success Manager who can operate at the intersection of technology, client success, and systems management. This is not a simple support role this is a position for someone who thrives on building processes, driving measurable results, and ensuring that clients see the full value of our services.

Our company is growing quickly, and we rely heavily on GoHighLevel (GHL), automations, and AI-driven systems to deliver results at scale. Your role will be to manage client accounts, set up and refine workflows, integrate AI tools, and ensure that every client interaction is handled with professionalism and precision. You will be the trusted point of contact for clients, guiding them through onboarding, troubleshooting issues, and providing strategic recommendations on how to maximize their results with our systems.

We are looking for someone who is proactive and detail-oriented, capable of learning quickly, and comfortable working in a fast-paced environment. The right candidate will not just manage accounts—they will improve them, anticipate challenges before they arise, and find ways to make systems smarter, faster, and more effective.

Key Responsibilities
• Manage client accounts and projects inside GoHighLevel (GHL)
• Build, monitor, and optimize automations, pipelines, and funnels
• Implement AI-driven tools and automations to enhance client efficiency and experience
• Onboard new clients, ensuring they are trained and confident in using our systems
• Communicate clearly with clients, maintaining strong relationships and delivering timely updates
• Troubleshoot technical issues and provide client-facing solutions quickly
• Track account performance and prepare reports demonstrating results and ROI
• Collaborate with the internal team to refine processes, improve systems, and support growth

Core Requirements
• Hands-on experience with GoHighLevel (minimum 6–12 months preferred)
• Practical knowledge of workflow automations and CRM management
• Familiarity with AI-powered features (AI chat, automated follow-ups, AI analytics)
• Strong organizational and communication skills, both written and verbal
• Ability to handle multiple client accounts and manage deadlines effectively
• Problem-solving mindset with attention to detail and accountability
• Previous Customer Success, Account Management, or similar client-facing experience is a plus
• Familiarity with Zapier, Make (Integromat), or related tools is beneficial but not required

Compensation and Schedule
• Hours: 8 hours per day, 5 days per week
• Long-term role with opportunities for professional growth and advancement

Why Work With Us
This is an opportunity to grow in a company that values innovation, long-term relationships, and measurable results. You will not just be “support staff”—you will play a critical role in shaping how our clients experience and benefit from our systems. We offer stability, training, and the chance to advance into higher levels of responsibility for those who excel.

Application Instructions
To apply, please submit the following:
1. Your resume with details of your GoHighLevel and automation experience
2. A short description of a workflow or automation you have built inside GHL
3. A brief example of how you have used AI to improve a client system
4. An introductory Loom video (2–3 minutes) introducing yourself, explaining your background, and describing why you would be a strong fit for this role

Applications that do not include an introductory Loom will not be considered.