Accounts Receivable (AR) Specialist

*Resume link must be included for consideration*
Summary
The Accounts Receivable (AR) Specialist is responsible for managing and resolving
outstanding patient and insurance account balances, ensuring accurate payment posting,
and supporting the overall revenue cycle function. This role plays a critical part in
maintaining the financial health of Therapy Tree by conducting account research, resolving
discrepancies, and ensuring timely and accurate payment applications.
Essential Duties and Responsibilities
? Conduct account research, analysis, and problem resolution on outstanding accounts to
ensure accurate and timely collections.
? Review and resolve delinquent patient and insurance accounts, including
communication with patients, insurance carriers, and representatives as needed.
? Verify the validity of account discrepancies by obtaining and investigating information
from internal teams (e.g., therapists, front office, and billing staff) and external
stakeholders.
? Post payments by confirming and entering cash, check, EFT/ERA, and credit card
transactions into the billing system.
? Ensure accuracy in payment posting by reconciling payments against Explanation of
Benefits (EOBs) and remittance advice details.
? Assist in identifying and correcting payment posting errors, including adjustments and
contractual allowances.
? Create and follow up on appropriate AR tasks to ensure timely resolution of outstanding
balances.
? Collaborate with the billing team to support appeals and corrected claims when
necessary.
? Maintain compliance with payer policies, Therapy Tree standards, and HIPAA
regulations.
? Provide excellent customer service in answering questions from patients and insurance
representatives regarding account balances or EOB details.
? Any other duties as assigned by RCM leadership.
Competency Requirements
Problem Solving: Strong ability to identify discrepancies, analyze account issues, and
resolve them efficiently.

Teamwork: Works collaboratively across teams to ensure AR and posting accuracy;
contributes to a positive team environment.
Quality & Accuracy: Demonstrates thoroughness in posting and reconciliation processes;
monitors own work to ensure high quality.
Interpersonal Skills: Maintains professionalism in patient and payer communications;
manages sensitive information with confidentiality.
Written and Verbal Communication: Clearly communicates payment details and AR
resolutions to patients, tea ---------- mbers, and payers.
Education and Experience
High school diploma or GED required; Associate degree preferred.
Minimum of 2 years of experience in accounts receivable, payment posting, or healthcare
billing required.
Experience with electronic health record (EHR) and practice management systems strongly
preferred.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Physical Demands & Work Environment
Regularly required to sit for extended periods, use hands to type and handle documents,
and communicate verbally.
May occasionally lift and/or move up to 10 pounds.
Work environment is an office setting with moderate noise levels.