Guest Relations Virtual Assitant for Restay (Property Management in Dubai, UAE)

Hi!
My name is Nikita, I’m the founder of Restay Vacation Homes Rental – a fast-growing startup in the short-term rental industry, based in Dubai.

We currently manage a portfolio of furnished apartments under sublease and property management, and we are planning to scale significantly over the next 6–12 months. We're now building our in-house VA team to help manage operations, guest communication, and day-to-day backend tasks.

We're looking for a new VA tea ---------- mber who will help us structure and grow the operations.

Responsibilities:
Guest Relations Tasks:
- Manage guest communication (inbound/outbound)
- Coordinate check-in / check-out process
- Support operational tasks & reporting
- Communicate with cleaners, maintenance & suppliers via WhatsApp/Slack
- Escalate key tasks to senior team

Management Tasks:
We could also give you some tasks to organise operations teams, make SOPs, create an integrations between different apps through Zapier (if you had such experience)

What We’re Looking For:
- Fluent English (written and spoken) — you must sound natural and clear
- Strong decision-making skills — we want someone who owns tasks, not waits for instructions
- Structured thinking — able to follow SOPs and create systems
- Comfortable using tools like Google Sheets, Slack, WhatsApp

Preferred Experience:
- 6+ months working in Airbnb operations or other short-term rental companies
- 6+ months working in small teams (startups preferred)
- Experience scaling from 0-10 to 40+ units is a huge plus
- Familiarity with guest communication, pricing tools, turnover coordination
- Experience in making the structured process within the team and manage some operations is an advantage
- Experience in Zapier integrations in an advantage

Important:
We don’t accept direct messages.
Only candidates who fill out the application form will be considered.
Applications without a completed form will be ignored.

Google form: ----------

What We Offer:
- $4–6/hour depending on experience
- Flexible workload (from 40 till 60 hr / week, 5-6 working days, depends on what do you prefer - no push to anything)
- Opportunity to grow into Team Lead as we scale

Looking forward to hearing from you!
— Nikita