E-commerce/Dropshipping VA (Shopify, FB+IG)

We are a female fashion jewelry brand looking for a reliable and detail-oriented Female Virtual Assistant to manage customer support and order operations. This is a long-term role, with opportunities to take full ownership of store operations and grow into a Store Manager role.

Responsibilities:

- Respond to 40–60 customer inquiries per day via email, Facebook, and Instagram with accuracy and consistency.

- Handle refunds, complaints, and exchanges professionally and in a timely manner.

- Use Shopify to check, update, and manage order details.

- Provide accurate tracking updates using platforms like Yanwen, 17Track, RoyalMail, AUS POST etc.

- Follow Standard Operating Procedures (SOPs)

- Communicate effectively with the team via WhatsAPP.

- After initial two weeks, begin following up with suppliers/agents regarding delayed orders.

- Help improve and streamline customer support processes.

- Manage inventory, supplier communication, and order fulfillment.

- Take full ownership of store operations with the goal of becoming Store Manager.

Requirements:

- Female applicants only (as this is a female fashion store).

- Full-time availability: 7 hours per day, 5–7 days per week.

- 2+ years experience in eCommerce/dropshipping customer support.

- Experience with Shopify and Google Workspace.

- Experience in fashion is a bonus.

- Strong English skills (written and spoken).

- Highly organized, detail-oriented, proactive, and able to work independently.

- Clear and professional communication skills.

Perks:

- Long-term stable role with growth opportunity.

- Steady but manageable workload.

- Flexible working hours with support from a friendly team.

- Opportunity for pay increases and performance-based bonuses.

How to Apply:

- Share your experience with Shopify, Facebook Ads & dropshipping customer support.

- Provide examples of how you handled customer complaints or refunds.

- State your availability per week (5, 6, or 7 days).

To confirm that you’ve read this carefully, start your application with “Shine” in the subject line.

We are looking for someone serious about long-term growth, ambitious, and ready to take full ownership in a fast-growing business.