Customer Support & Billing Virtual Assistant

Groomers Friend is a sharpening and repair company based in Anaheim, California. We provide professional sharpening and repair services for dog groomers and veterinarians throughout Los Angeles, Orange, Riverside, and San Bernardino counties.

We are looking for a reliable and detail-oriented Customer Support & Billing Virtual Assistant to join our team. This role will focus on handling customer communication, processing orders, creating invoices, and ensuring timely collection of payments.

Responsibilities:

Answer customer inquiries via email, chat, or phone (during US business hours)

Process new customer orders and update CRM/spreadsheets

Create and send invoices to customers accurately and on time

Follow up with customers to ensure invoices are paid promptly

Maintain organized records of payments, accounts receivable, and customer history

Assist with basic admin support tasks as needed

Requirements:

Excellent written and spoken English (clear and professional)

Strong attention to detail and accuracy

Experience with invoicing, billing, or bookkeeping (QuickBooks, Zoho, or similar preferred)

Reliable internet connection and quiet work environment

Ability to manage time well and handle multiple tasks

Professional, friendly, and customer-service oriented

Work Hours & Pay:

Part-time to start, with potential to become full-time

Must be available during US business hours (Pacific Standard Time)

Pay: $4–$6 USD per hour (depending on experience)

Performance-based bonuses may be available for on-time collections

How to Apply:
Please send us:

Your updated resume

A video recording of why you think you would be perfect for the job.

A brief note describing your experience with invoicing, billing, and customer support

(Optional) A screenshot or description of invoicing/billing software you’ve worked with