Community Manager / Customer Service Manager / Social Media Manager

Community Manager / Customer Service Manager / Social Media Manager
(Hybrid role – TIKC & GovCon iSource Clients)

About Us

At Team Integrity Knowledge Center (TIKC) and GovCon iSource, we’re on a mission to shake up the way businesses enter and thrive in government contracting. We create resources, community spaces, and premium client experiences that help small businesses scale and win in one of the most competitive arenas out there: GovCon.

We work fast, think big, and have fun while we’re at it. If you’re looking for a place to sharpen your skills, stretch your creativity, and be part of a diverse team that values curiosity and growth—you’ve found it.

The Role

This is not your average “manager” role. We’re looking for someone who wears multiple hats and thrives on variety. You’ll be part community-builder, part client champion, and part storyteller. You’ll support our members, keep our project management boards moving, and make our social presence engaging and impossible to ignore.

You’ll be the person who:

Builds trust and relationships with our members and clients (Community Manager).

Provides premium, empathetic, and proactive support that makes people say “wow” (Customer Service Manager).

Creates and manages fresh, engaging, and strategic content that elevates our brand (Social Media Manager).

What You’ll Do

Community Management:

Grow, engage, and support our online community of entrepreneurs and GovCon professionals.

Host and moderate conversations, webinars, and small-group discussions.

Be the bridge between our members and the resources they need.

Customer Service:

Manage client inquiries with speed, accuracy, and care.

Create systems that make our clients feel valued, heard, and supported.

Help us refine and elevate the customer journey.

Social Media:

Create fun marketing ideas, support our marketing team, and assist with marketing output
Manage YouTube and social media platforms

Project Management:

Keep our internal project boards (think: ---------- /Trello/Asana/ClickUp) organized and moving.

Coordinate across teams to ensure deliverables are on time.

Help us track wins, challenges, and opportunities.

What You Bring

Curiosity and eagerness to learn about government contracting (experience is a bonus, but not required).

A love for people—whether it’s supporting customers, building communities, or engaging online.

Strong English communication skills, both written and spoken.

Comfort with project management tools and staying organized.

Adaptability to work with a diverse, fast-paced, and high-performing team.

A “let’s figure it out” attitude—resourceful, proactive, and unafraid of challenges.

What You’ll Gain

GovCon Knowledge: You’ll get a crash course in government contracting—an industry that’s recession-proof and packed with opportunities.

Customer Service Mastery: You’ll refine premium client-care skills that stand out on any resume.

Project Management: Real experience managing boards, workflows, and cross-functional teams.

Social Media Strategy: Hands-on learning in creating content that drives real business growth.

A Killer Resume Boost: You’ll walk away with multi-disciplinary experience in three highly valuable fields.

Why Join Us?

We believe in growth—for our clients, our team, and you. We’re not looking for someone to “just do tasks.” We want a teammate who wants to evolve, try new things, and carve out a meaningful career path in GovCon, customer service, and digital communications.

This is your chance to grow into a role where you can make an impact, gain insider knowledge in a billion-dollar industry, and join a team that actually cares about your future.