Logistics Operations Assistant

An Operations Assistant is charged with providing back office support to general business operations. An Operations Assistant is responsible for monitoring shipments and then conducting check calls throughout the day in order to ensure that shipments are picked up, moved in transit, and delivered on time. An Operations Assistant is also responsible for maintaining notations and communication concerning shipment updates and problems. This role requires a high degree of attention to detail and accuracy in reporting.
This role may extend into customer facing shipment quoting, operational updates, appointment setting and beyond.
Shipment modes handled but not limited to: LTL (Less-Than-Truckload), FTL (Full Truckload), PTL (Partial Truckloads). May also include shipment / BOL building and dispatching / tendering.

Hours are flexible (can be set by employee in advance)- but must work 8 hours per day, Monday through Friday in 5AM CST to 9PM CST window.

• Track and Trace shipments
• Verify that loads have been picked up
• Monitor that transit times are meeting expectations
• Verify loads as delivered
• Enter notes with updates into system
• Communicate problems to appropriate staff members
***May include customer facing duties such as quoting, track/trace responses, appointment setting, etc
***May include load building and tendering as well
• Additional responsibilities as time allows

Qualifications include:
• Education:
o High School Diploma or Equivalent
• Specialized knowledge:
o We train all staff, but some working knowledge of the logistics or freight industry (specifically Less Than Truckload) would be a plus.
• Skills
o Communications over email and phone
o Computer and Internet Usage
o Microsoft Office Suite
• Abilities
o Self-starter
o Highly organized
o Works well with others
o Effective communicator
o Thrives in fast paced environment