Email Answering/Management and Basic Customer Service

We run a company that sells online courses in the Internet marketing niche for a popular marketer. We get a ton of emails every day and need help with basic customer service.

Your job will be to respond to things like refund request, simple technical support issues, simple questions, etc.

We have a list of canned responses we will need you to use along with premade follow ups.

If an email is outside of the scope of the canned responses, you can star it and one of our in-house team members can look at it.

Our main system is click funnels for selling and online course management. If you are not familiar with click funnels, you are probably not right for this job.

In order to apply for this job you must be familiar with the Internet marketing industry, and know names like Frank Kern, Russel Brunson, Gary Vaynerchuk, Tai Lopez, John Lee Dumas, etc.

If you are NOT familiar with at least one of these people, it is likely that you will have a hard time assimilating into what we do.

Even though we use canned responses, your English must be fluent.

We will provide training extensively and I looking for a long-term relationship.