Retentions Team Lead

Retention Team Lead – Build & Lead a High-Performance Save Desk

We’re not looking for a supervisor who “keeps the lights on.”
We want a results-driven leader who can coach closers, refine playbooks, and hold the team accountable for turning refunds into revenue.

As Retention Team Lead, you’ll manage a squad of agents trained to win customers back. You’ll balance coaching and performance oversight with hands-on involvement—listening to calls, running calibration sessions, and making sure every save aligns with compliance and customer care.

What You’ll Do:

~ Lead, coach, and motivate a team of Retention Success Agents
~ Track daily/weekly KPIs: save rate, refund rate, AHT, QA compliance
~ Run role-plays and training refreshers to sharpen objection handling
~ Monitor live calls and tickets, providing real-time feedback
~ Collaborate with QA and Training to evolve scripts and offers
~ Report on performance and identify patterns to reduce refund risk

What’s In It For You:

~ Starting pay $7–$8/hr with growth opportunities
~ Performance bonus tied to team save revenue
~ Leadership training and advancement potential
~ Be the driver of a culture where customer saves = company wins

Who You Are:

~ Experienced in sales, retention, or call center leadership
~ Confident coaching others to handle objections and close with accuracy
~ Comfortable in a fast-paced, metrics-driven environment
~ Strong communicator, organized, and committed to results

If you thrive on building teams that turn “I want a refund” into “I’m glad I stayed,” this is your leadership role.