Full-Time Customer Support Agent (Email Support)

We are seeking a dedicated, full-time Customer Support Agent to join our growing e-commerce team. You will be responsible for ensuring our customers receive timely, helpful, and friendly support, primarily through email. The ideal candidate is professional, detail-oriented, and fluent in written English, with prior experience in e-commerce support and familiarity with AI tools like ChatGPT to improve efficiency and consistency.

Responsibilities

Respond promptly and professionally to customer inquiries via email (and occasionally chat).

Handle order-related issues, product questions, returns, refunds, and general support requests.

Manage and respond to chargebacks and disputes in a clear, accurate, and professional manner.

Escalate complex or high-priority cases to the appropriate team when necessary.

Maintain organized records of all customer interactions using tools such as Gorgias, Zendesk, Helpscout, or similar platforms.

Use ChatGPT or AI tools responsibly to draft or refine replies, ensuring accuracy and adherence to brand tone.

Follow company guidelines, processes, and customer service standards in every interaction.

Requirements

Fluent written English with excellent grammar, spelling, and tone.

Proven experience in customer support, ideally within an e-commerce environment.

Hands-on experience with support platforms (Gorgias, Zendesk, Helpscout, Shopify).

Familiarity with handling chargebacks and disputes.

Comfort using AI tools like ChatGPT to improve support response quality and efficiency.

Strong problem-solving skills, attention to detail, and effective communication style.

Fast and reliable internet connection.

A positive, adaptable, and team-oriented attitude.

Perks

100% remote – work from anywhere with flexibility.

A long-term, stable position in a growing international e-commerce company.

Supportive team environment with structured onboarding and training.

Opportunities for growth and career development.

How to Apply

Please send your CV/resume along with:

A brief introduction about yourself and your customer support experience.