Luxury Concierge Assistant (Remote, Part<telegram class=

Job: Luxury Concierge Assistant (Remote; PT/FT)

About ERentals Exclusive
We’re a cinematic luxury platform for villas, yachts, and curated experiences. Public browsing lives on WordPress; inquiries and guest management run through GoHighLevel (GHL) on book.erentalsexclusive.com. We track every inquiry with UTMs and our internal IDs so owners see clean proof of bookings.

What you’ll do (start simple, then grow):

Reply fast to warm traveler inquiries (Email, WhatsApp, IG DMs).

Collect trip details (dates, group size, budget, preferences).

Send our Master Charter/Booking Agreement and Stripe payment instructions.

Coordinate pre-trip forms (dietary needs, transfers, activities).

Update our CRM (GHL) and a light Google Sheet for handoffs to owners.

Issue clear confirmations and itineraries; follow up proactively.

Tools you’ll use:
GHL (CRM & forms), Gmail, WhatsApp Web, Google Sheets/Docs, Stripe (reading payouts), basic calendar tools. (We’ll train you on our flow.)

What good looks like (KPIs):

First-response time: ?15 minutes during your shift.

Data completeness: 100% of required fields in CRM before handoff.

Agreement + deposit within 48–72h for qualified leads.

CSAT (simple 1–5 post-trip): ?4.7.

You:
Excellent written English (warm + professional), organized, responsive, hospitable. Experience in travel/hospitality/concierge is a plus; we’ll train the rest.

Comp: Growth path to Senior Concierge (owner communications, upsells, itinerary design).

Apply: Send a quick sample reply to this prompt:
“A group of 8 wants a 4-night Tulum villa in November with a private chef and airport transfers. Draft your first message.”