SHOPIFY EMAIL CUSTOMER SUPPORT FOR DROPSHIPPING STORE

We are an established e-commerce business and we are seeking a detail-oriented, proactive Full-time Customer Support Representative to join our remote team. This is a full-time position, requiring availability for seven days of work per week!

Key Responsibilities:

- Respond to customer inquiries, complaints, and issues via email in a timely and professional manner.
- Provide accurate, clear, and helpful information regarding products, orders, shipping, returns, and refunds.
- Utilize DeepL to translate and respond to customer inquiries in multiple languages, ensuring effective communication.
- Track and follow up on open customer issues, ensuring all matters are resolved to the customer's satisfaction.
- Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and actions taken.
- Collaborate with sales, product, and other teams to address customer concerns and resolve issues efficiently.
- Ensure customer satisfaction by maintaining a friendly, professional, and empathetic tone in all communications.

Requirements:
-Proficient in using the Shopify platform + Freshdesk
- Minimum 1 year of experience in email customer support specifically in dropshipping.
- Strong written communication skills in English.
- Proficiency in using DeepL or other translation tools to respond to customers in various languages.
- Ability to handle multiple email inquiries while adhering to deadlines.
- Strong sense of responsibility, punctuality, and honesty in all communications and work practices.
- Basic knowledge of dispute resolution on Klarna and PayPal is a plus.
- Exceptional attention to detail and problem-solving abilities.
- Flexibility to work 7 days a week with adjustable hours to accommodate customer needs.



- Starting at USD $2.50 per hour, with opportunities for salary growth based on performance and contribution.

*How to Apply**

Please include the word "CYAN" in your application to confirm you have read and understood the job requirements.

Thank you for your interest, and we look forward to hearing from you!