Full Time Scheduler - Home Care

Our team is looking for a scheduler for a home care business. Wellsky personal care (clearcare) software experience is a MUST. If you do not have experience using wellsky, please do not apply.

MONDAY - THURSDAY 8:30am-5pm Central time. FRIDAY 8:30am - 4pm Central time.

We will conduct 2 interviews one will be a culture fit and one will be a technical interview to see if this will be a good fit.

The responsibilities of this job will be:

· Answer incoming calls in a friendly, professional and knowledgeable manner.

· Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.

· Monitor, mediate, and log all client and Care Pro activity utilizing the software system.

· Follow up with all client and Care Pro issues to ensure their problems are resolved.

· Enter and maintain accurate client and Care Pro records in the software system.

· Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.

· Follow up and communicate Care Pro and client issues to ensure problems are resolved.

· Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.

· Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.

· Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.

· Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.