Customer Support Specialist – Prop Firm Industry

Customer Support Specialist – Prop Firm Industry

Company: WeFund (Proprietary Trading Firm)
Work Type: Full-time, Remote (Philippines only)
Schedule: 2 Positions Available

Morning Shift: 5:00 AM – 1:00 PM PHT

Afternoon Shift: 1:00 PM – 9:00 PM PHT
Days: 6 days per week
Salary: $400 USD / month

About the Role

WeFund is a global proprietary trading firm looking for experienced, high-level Customer Support Specialists to join our Philippines-based team. This is not an entry-level role. We want A-players who already understand the prop firm industry, work independently, and solve problems without constant supervision or unnecessary escalations.

You’ll be the first point of contact for our traders, supporting them with payouts, breaches, accounts, and KYC checks while maintaining a motivating and professional tone.

Responsibilities

Handle customer support tickets via Intercom with speed, accuracy, and professionalism

Support traders with account-related processes such as payouts, breaches, and verification checks

Take ownership of issues and resolve them without excessive escalation

Maintain a motivating and trader-focused tone at all times

Collaborate with the wider team to continuously improve support quality

Requirements

Must be based in the Philippines

Experience in proprietary trading, forex, or financial markets required

Proven customer support experience (ideally in fintech or prop firms)

Excellent written English communication skills

Independent, reliable, and solution-driven — no hand-holding

Stable internet connection and reliable computer setup

Benefits

Fixed salary: $400 USD per month

Long-term, stable remote position

Growth opportunities within a fast-scaling fintech company

How to Apply

To confirm you have prop firm or trading experience, start your application with the word “TRADER” and include the name of a prop firm or broker you have worked with. Applications without this will not be considered.

Skill Focus

Customer Support | Financial Services | Forex & Prop Trading | Communication