E-Commerce Brand Operations Manager

About Us

We’re Kobla Brands Group, a remote-first portfolio of fast-growing e-commerce brands in the smart access, home improvement, construction hardware, and wellness sectors.

We build brands that solve real problems, offering products that range from connected door hardware to home organization tools. Our business model is lean and data-driven. We value clear systems, automation, and measurable results.

Our team is fully distributed, working across North America, LATAM, Europe, and Asia. We move fast, document everything, and support each other to deliver world-class experiences for our customers.

The Role

We’re looking for a hands-on, systems-minded E-Commerce Brand Operations Manager to own day-to-day operations for our portfolio and help us scale. This is a contract-to-hire role with clear metrics and room to grow.

You’ll design and run our internal operating system (“Kobla OS”) that links Shopify, 3PL/logistics, customer support, and marketing. You’ll make sure orders ship on time, customers are happy, and our team has a single source of truth for everything.

Key Responsibilities

- Operational Systems & SOPs
- Map our current order ? 3PL ? customer experience ? returns process.
- Build and maintain “Kobla OS” in Notion/Airtable: issue tracker, SOP library, and weekly KPI dashboards.
- Create a SKU-level P&L template to track gross margins, landed cost, and logistics KPIs.
- Fulfillment & Logistics Management
- Oversee orders from Shopify through 3PL and carriers (ShipStation, WMS).
- Track and reduce SLA breaches, returns, and lost shipments.
- Liaise with 3PLs, freight forwarders, and customs brokers to resolve issues quickly.
- Automation & Integrations
- Identify repetitive tasks and build 5–10 key automations in Zapier/Make to improve speed and accuracy.
- Maintain clean integrations between Shopify, Klaviyo, 3PL, and customer service platforms.
- Customer Experience (CX) & Support
- Set up and maintain Gorgias/Zendesk macros for the top 10 inquiries.
- Ensure response times 95%.
- Monitor reviews, returns, and refunds to spot process improvements.
- Marketing & Lifecycle Support
- Launch baseline Klaviyo flows (welcome, post-purchase, win-back).
- Create influencer/affiliate CRM tables and TikTok Shop onboarding checklist.
- Support campaign operations with accurate stock and shipping info.
- Reporting & Leadership Support
- Provide a weekly KPI scorecard (orders, shipping time, returns %, CX metrics, gross margin).
- Flag bottlenecks proactively and recommend solutions to leadership.

Requirements

- 3+ years managing operations for a Shopify/DTC brand or agency.
- Proven systems builder — you’ve created dashboards, SOPs, or automations in Notion, Airtable, Zapier, or Make.
- Fluent with 3PL/WMS, ShipStation, and Gorgias/Zendesk.
- Strong understanding of cost accounting, SKU-level margins, and logistics KPIs.
- Advanced English, excellent documentation skills, and at least 4 hours of overlap with U.S. Central Time.
- Comfortable running a fully remote, asynchronous operation.

Nice to Have

- Amazon Seller Central, TikTok Shop setup experience, or influencer/affiliate ops.
- Familiarity with Triple Whale, Northbeam, GA4/Looker Studio.

Compensation & Engagement

- Initial *paid test project* (4–6 hours): build a mini “Kobla OS” in Notion with 5 automations.
- If successful, full-time remote at $3,500/month (including bonuses)* with milestone raises and performance-based incentives.

How to Apply

Please submit your application thru this link: ----------

Only applications submitted via this form will be considered.

We move quickly shortlisted applicants will receive the paid trial brief and a 30-minute interview with our operations lead.