GERMAN Speaking Email Support Agent

Livadora is a young and fast-growing e-commerce brand in the sports and lifestyle sector. Our mission is not only to deliver high-quality products but also to provide an outstanding customer experience. To strengthen our team, we are looking for a German Speaking Email Support Agent (m/f/d).

Your Responsibilities

Handle customer inquiries via email (no phone support)

Communicate in a friendly, solution-oriented, and professional manner

Manage returns and refunds (initiate and process in Shopify/ERP)

Handle payment provider cases (PayPal, Klarna, credit card chargebacks) ? dispute management, timely response and resolution

Create and send return labels, track shipments, and follow up with customers

Document all cases in our helpdesk/ticket system (e.g., Gorgias, Zendesk)

Collaborate with logistics and fulfillment partners regarding delivery or return issues

Forward customer feedback and recurring issues to the operations team

Your Profile

Excellent written and spoken German skills (C2 level)

Confident in English communication (written)

Previous experience in e-commerce customer service, refunds, or dispute management is a strong plus

Strong customer focus, clear and empathetic communication style

Reliable, structured, and self-motivated way of working

Comfortable handling payment-related processes (PayPal/Klarna)

Technical affinity (Shopify, helpdesk tools) is an advantage

What We Offer

100% remote position with flexible working hours

Dynamic, motivated, and international team

Flat hierarchies and fast decision-making processes

Fair compensation (hourly or fixed contract, depending on agreement)

Opportunity to grow with a young and ambitious e-commerce brand