Backend manager

Dear applicant,

We run a dropshipping business with multiple stores in different countries.

We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with dedication, accuracy, and strong management skills.

Therefore, please apply the word pineapple before you introduce yourself. Read on to find out what tasks we expect you to perform, as well as the experience we feel is necessary for this job.

This is a Backend Manager role where you would be responsible for making sure our entire operations run smoothly behind the scenes. From monitoring orders and supplier performance to keeping systems organized and processes optimized — you will play a key role in ensuring customer satisfaction.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Shopify (including apps, integrations, order management)

Google Sheets / Excel (advanced reporting & automation)

Slack (communication channel)

Re-Amaze / G Suite (help desk CRM)

PayPal & Stripe (payment handling + dispute overview)

Project management tools (e.g. Trello, Asana, or ClickUp)

ChatGPT / DeepL (support for processes, translations, documentation)

Responsibilities:

Overseeing daily backend operations across multiple stores.

Monitoring suppliers to ensure all orders are processed and shipped on time.

Following up on delayed or missing tracking numbers with suppliers.

Detecting problems with orders early and coordinating solutions.

Managing integrations, apps, and automations to ensure smooth workflows.

Coordinating between customer service, product listers, and suppliers.

Creating and updating SOPs for backend and operations processes.

Generating weekly and monthly reports for store performance.

Monitoring disputes, refunds, and chargebacks to ensure proper handling.

Identifying bottlenecks and implementing more efficient systems.

We will provide you with:

Video training

SOP’s to follow

Templates and worksheets

Access to the business owner and team leads for direct communication

Applicant needs to:

Speak fluent English (written and verbally)

Minimum 3 years of experience in eCommerce backend management or operations

Experience in supplier management and order monitoring is a must

Be highly organized, structured, and proactive

Strong problem-solving mindset and ability to work independently

Comfortable managing a remote team and multiple projects at once

Available to join immediately

Be available for a minimum of 40 hours per week (starting with a two-week trial)

We want to work with someone who thrives on structure, is motivated to build scalable systems, and takes ownership in making sure every order is delivered successfully to our customers.

Please respond by telling me what similar experience you have had before and why you think you are the right fit for this job!

I look forward to your proposal.

Thank you,