Guest Communicator for Airbnb Property Management

Job Opportunity: Guest Communicator (Remote, UK-Based)

We are looking for Guest Communicators to join our hospitality team and help manage the end-to-end guest experience across our Airbnb properties. This role is perfect for someone who is organised, proactive, and committed to delivering excellent customer service.

Key Responsibilities
* Manage guest communication across Airbnb, Guesty, and direct booking platforms
* Process new bookings, verify payments via Stripe, and update booking logs (Google Sheets & Asana)
* Send and track Terms & Conditions and Security Deposit requests (via DocHub)
* Liaise with cleaning and maintenance teams to ensure smooth turnovers
* Respond promptly to guest enquiries, issues, and refund requests
* Monitor guest reviews and escalate concerns where necessary
* Record damages, update schedules, and maintain accurate guest information
* Ensure seamless shift handovers through Asana notes and WhatsApp group updates

Routine Tasks
* Verify bookings, payments, and guest information (ID, email, age)
* Update and manage cleaning schedules
* Offer early check-ins, late check-outs, and orphan night bookings
* Follow up on unpaid deposits and refund requests
* Keep guest information sheets and logs up to date

Tools You’ll Use
* Airbnb – Guest messaging & booking verification
* Guesty – Calendar & direct bookings
* Stripe – Payment & deposit verification
* Asana – Workflow & task management
* Google Sheets – Booking logs & reporting
* DocHub – Digital contracts (T\&Cs, deposits)
* WhatsApp/Slack – Team coordination

What We’re Looking For
* Previous experience in customer service, hospitality, or Airbnb/short-let management is an advantage
* Excellent written and verbal communication skills in English
* Strong organisational skills with an eye for detail
* Tech-savvy and confident using online platforms
* Able to multitask and remain calm under pressure
* Flexibility to work in shifts (morning, afternoon, evening)

What We Offer
* Remote working with a supportive UK-based team
* Flexible scheduling across shifts
* Ongoing training and development opportunities
* A collaborative environment with room for growth

How to Apply:
Please send your CV along with a cover letter explaining your relevant experience.. Be sure to include the word “SKY” in your application subject line: Guest Communicator Application.