VA

Dear,

We run an eCommerce dropshipping business in the US.

We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

So essentially this is a VA job where you would have to follow a very clear process to keep our customers happy, filling in data and listing products, which will become very simple when you understand every step.

As a VA you have:

Gorgias (support help desk)
Shopify (eCommerce platform) (Must!)
Slack (communication channel)
DeepL (for translation)
Google Drive (for data)

Facebook (for data)
Chatgtp (for lots of things)

Good communication skills (Must!)
Experience with product research before (pre)
Experience with different communication platforms (slack)

If you do not meet the requirements, do not apply. (thank you)

Your duties will be:

Preparing products in the process to launch on our social media platforms. (5 per day)
Communicating with team members who participate in the same process
Being aware of the process and making sure there are no delays.
Updating the Google sheet with all products and following the instructions given.
Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.

We will provide you with:

Video training
SOP to follow
Access to the Lead customer support to answer all your questions.

Applicant needs to:

Speak fluent English both written and verbally
Minimum 1 year of experience in Customer Support
Be available for weekly team calls
Must be organized, motivated, and willing to learn and grow.
Available to join immediately

If you do not meet the requirements, do not apply. (thank you)

Be available for a minimum of 40 hours per week once you are asked to start working full-time, we will start with two weeks trial and then turn from part-time to full-time.
Not currently working for other full-time jobs

Ideally, you'll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. I don't want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc.

Please respond by telling me what similar experience you have had before and tell me why you think you are a good fit for this job! Please also add an example on how you would respond to these emails:

1: I’m leaving on vacation Saturday and hoped to have these by now. What’s the delivery date? order nr: #1

2: I received my boots today and they’re not the same boots
that I ordered. These rounded toes are light brown. The ones I
ordered were more of a pointed toe and a little darker brown not
sure what happened but if you could let me know, I’d appreciate
it.

3: My address is wrong on my purchase. My address is Create your own address.

I look forward to your proposal.

Thank you.
Dylan