Senior VA / Editor – Lead Moderation & Marketplace Operations

Role Overview
We’re looking for a highly experienced Senior Virtual Assistant / Editor to join OfferLab and lead the setup of our marketplace moderation process. This role is critical in ensuring that every offer published on OfferLab meets our high standards of quality, compliance, and clarity. You’ll work directly with our leadership team to create standard operating procedures (SOPs), establish moderation workflows, and help us scale by mentoring and onboarding additional VAs.

Key Responsibilities
• Work directly with the leadership team to design, document, and implement SOPs for marketplace moderation.
• Review and approve/reject offers submitted by sellers based on quality standards and guidelines.
• Conduct audits of live offers to ensure accuracy, compliance, and best practices.
• Provide recommendations to improve moderation workflows and efficiency.
• Train, mentor, and onboard additional VA editors as the team grows.
• Act as a point of escalation for complex moderation cases.
• Help refine communication templates and knowledge base documentation for sellers.

Qualifications
• 4+ years of experience as a VA, operations specialist, or editor, ideally in SaaS, e-commerce, or marketplaces.
• Proven experience creating SOPs and scaling operational workflows.
• Strong English communication skills (both written and verbal).
• Previous team lead, trainer, or senior VA experience strongly preferred.
• Tech-savvy with ability to quickly learn new SaaS tools.
• Network of reliable VA contacts in the Philippines or similar markets (bonus).

Compensation & Growth
• Competitive hourly wage
• Growth path to Operations Lead role as team expands.