Virtual Assistant – Shopify / E-Commerce Customer Support

Responsibilities

Customer Support (Email): Respond promptly to customer inquiries with professionalism and strong written English.

Order Management: Monitor and update Shopify orders, ensuring accurate fulfillment.

3PL Fulfillment Coordination: Work directly with our warehouse/3PL to resolve issues (delays, incorrect shipments, returns, inventory discrepancies).

Issue Resolution: Proactively identify and fix customer/order problems quickly and thoroughly.

Admin & Organization Support:

Help keep the team organized with task lists, follow-ups, and reminders.

Assist with scheduling, data entry, and other administrative tasks as needed.

General E-commerce Support: Refunds, exchanges, order edits, and basic site maintenance in Shopify.

Qualifications

Experience with Shopify (hands-on with orders, refunds, and customer accounts).

Customer Service Experience (email-based, ideally in e-commerce).

Familiarity with 3PL/Warehouse Fulfillment and resolving order/shipment issues.

Excellent English (written communication must be fluent and professional).

Organized & Detail-Oriented – able to keep track of tasks, deadlines, and follow-ups.

Reliable internet connection and ability to work independently.