Customer Engagement & Sales Chat Specialist (Remote)

Do you have a talent for conversation, relationship-building, and digital sales? This might be your next favorite role.

We’re seeking a Customer Engagement & Sales Chat Specialist to join a fast-growing personal brand with a dedicated online following. Your primary responsibility will be to nurture 1-on-1 connections with our audience via chat, using emotional intelligence and a sharp sales instinct to drive long-term customer value.

Key Responsibilities:

Engage in thoughtful, on-brand conversations with community members through a private messaging platform

Build and maintain individual relationships to increase engagement and loyalty

Identify key sales ---------- nts and guide users toward premium content, services, or offers

Adapt to and mirror a unique brand voice and tone with precision

Track engagement patterns and share insights on what’s working

Bonus: Collaborate on messaging strategy, upsell flows, and creative ways to improve conversation-to-conversion rates

Ideal Candidate Profile:

Strong written communication skills and high emotional intelligence

Experience in customer support, digital community management, or direct sales

Skilled at quickly adapting to different voices or personas

Detail-oriented, self-motivated, and reliable with strong follow-through

Comfortable working independently and managing nuanced communication

Bonus: Strategic thinker who enjoys testing, tracking, and refining engagement tactics for better performance

Position Details:

Fully remote

Long-term opportunity with performance-based incentives

Training provided on brand tone, systems, and engagement strategies

To Apply:
Send a brief introduction and a sample of your conversational writing style (this can be from a previous role or a fictional example). Bonus if you include an example of how you’ve contributed to increased sales or customer engagement through messaging.