Customer Service Representative - Freight & Logistics

Immediate Start Available

MF Express is a leading Australian logistics company with 15+ years of excellence in delivering local and interstate transport and heavy cargo solutions. As we continue to grow, we’re expanding our operations team in the Philippines to further support our nationwide delivery services. Join us and be part of a fast-paced, innovative company with huge potential for career growth.

Position Overview:
We are looking for passionate Customer Service Representatives to join our Philippines-based office team. This is an exciting opportunity to work with a well-established company, offering a stable career, professional growth, and competitive compensation.

Key Responsibilities:

Respond quickly to email requests for ad hoc jobs

Communicate efficiently with supply partners, drivers, and subcontractors

Resolve customer issues promptly while maintaining high satisfaction levels

Maintain and update customer databases

Collaborate with the operations team for seamless freight coordination

Ensure compliance with company service standards and delivery guarantees

Requirements:

2+ years of customer service experience

Excellent English communication skills (written and verbal)

Experience in logistics, freight, or transport industry is a plus

Strong problem-solving skills and the ability to multitask

Proficiency in Microsoft Office and MS-aligned databases

Must have own equipment (including a minimum of 2 monitors)

Immediate availability for full-time work

Flexible to work multiple shifts (6 days a week)

What We Offer:

Competitive salary (TBD)

HMO coverage after probation period (6 months)

Extensive training on our logistics operations and systems

Clear career advancement opportunities in a growing international team

Modern office with state-of-the-art facilities and equipment

Long-term employment with a financially stable company

Ready to Join Us?
If you're passionate about delivering excellent customer service and have the experience we're looking for, we want to hear from you!

How to Apply:
Send your CV and cover letter to ----------
with the subject line "Customer Service Application - Immediate Start".