TikTok Shop Specialist

Job Summary
A leader in Skin Friendly, Skin Nutrition skincare products. Our supplement company specializing in fertility and acute health needs across a range of categories. Both brands are seeking a hands-on TikTok Growth Specialist to drive and optimize growth on the TikTok Shop platform. This role involves executing store operations, providing customer and seller support, and overseeing agencies, internal teams, and creator platforms to ensure brand alignment and performance. The ideal candidate is proactive, customer-focused, and thrives in a fast-paced digital environment, managing multiple priorities to drive measurable growth.

Key Responsibilities
Manage end-to-end TikTok Shop operations, including order processing, issue resolution, product listings, and compliance with platform guidelines.
Oversee product uploads, listing optimization, tagging, and adherence to TikTok Shop standards.
Lead campaign execution (media buyer will assist), promotional activities, and live selling operations to boost engagement and sales.

Manage relationships with internal teams, and creator platforms to align content and campaigns with brand objectives.
Monitor order flows, cancellations, and customer satisfaction metrics, implementing data-driven improvements.
Collaborate with operations, content, and product teams to enhance store performance and user experience.
Provide prompt, professional support to customers and sellers via chat, email, or other channels, resolving inquiries about orders, returns, payments, and promotions.
Troubleshoot technical and account-related issues, escalating complex cases to internal teams or TikTok platform support.
Stay current on TikTok Shop policies, tools, and trends to maintain operational excellence and drive growth.