Customer Service A-Player 2yrs+ recent Shopify experience?

Are you a driven Customer Success Specialist with recent Shopify experience?

We are an ambitious, fast-growing e-commerce company making an impact on the European market. We are looking for a proactive, ambitious, and hard-working professional to join our team. If you're ready to break away from a 9-to-5 mentality and truly want to help build a brand, this is the role for you.

What we’re looking for in you:

- Minimum of 2 years of recent experience** (in the last 6 months) in a customer service or customer success role at an e-commerce brand or dropshipping company.
- In-depth knowledge of Shopify** and a strong understanding of e-commerce operations.
- No 9-to-5 mentality and a true team player. You are driven to grow, both personally and with the company.
- Fluent in English, both spoken and written.
- A passion for solving complex problems and turning unhappy customers into loyal brand advocates.

Your Impact on Our Team

This is more than just a support role. You will take full ownership of your work and help us optimize our processes. You will manage customer communication across email, live chat, and social media, with a focus on providing fast, empathetic, and solution-oriented service.

What We Offer You

* A full-time, remote position with flexibility, working within the CET time zone.
* A dynamic and international environment with ample opportunities to grow into a team lead position.
* The chance to develop your skills and shape your role within a growing company.
* A team that shares in each other’s successes and takes a human-first approach.

Important: How to Apply

We are looking for someone who invests time and effort into their application. To show that you have carefully read this vacancy, please provide a short cover letter in which you:

1. Explain why you are the perfect candidate for this role and how your recent experience aligns with the requirements.
2. Provide an example of a complex problem you have solved and what lesson you learned from it.

We look forward to receiving your application and hope to welcome you to our company soon.