Customer Support Specialist

We are looking for a Hybrid Customer Support Associate who can assist customers through both email and phone support. This role is ideal for someone who enjoys problem-solving, communicating with people, and ensuring every customer has a positive experience.

What You’ll Do

Provide excellent customer support through email and phone calls, using a caring and solution-oriented approach

Troubleshoot customer concerns related to orders, shipping, returns, and product usage

Use our CRM and order management system to manage support tasks accurately

Document interactions and escalate cases when necessary

Communicate in a warm, clear, and professional manner that customers can easily understand

What We’re Looking For

Previous experience in customer support (email and/or phone) preferred

Clear, empathetic, and professional communication skills in English

Comfortable with multitasking across support tools and systems

Ability to stay patient and supportive, even with challenging situations

Organized, detail-oriented, and reliable

What We Offer

Competitive pay with growth opportunities

Hybrid work setup (remote + scheduled phone coverage)

Training and onboarding to help you succeed in your role

A collaborative and supportive work environment with room to grow