Client Support/ Phone Secretary (Remote)

InkMedia is the leader in digital marketing for tattoo studios (? €2M/year in Italy), now expanding into the UK, the Netherlands, and Scandinavia. We’re hiring Client Support Specialists to turn inbound interest from ads into booked appointments for our studio partners: ----------

The role
You’ll manage Instagram DMs and inbound calls generated by ads, qualify prospects, and book tattoo appointments directly into each studio’s calendar—like a reliable, remote front desk.

What you’ll do

* Reply fast to IG DMs and inquiries with friendly, accurate info
* Answer inbound calls from ad leads; guide them to a booking
* Schedule appointments in client calendars, following each studio’s rules
* Keep tidy notes and tags (lead status, reasons for no-shows, FAQs)
* Maintain a polite, professional tone at all times

What you’ll bring

* Exceptional English (written and spoken) with a clear, easy-to-understand delivery; British accent is a plus for UK accounts
* Confident phone manner; able to handle objections and close the booking
* Fast, accurate typing and strong attention to detail
* Reliability, responsiveness, and comfort juggling multiple accounts
* Bonus: experience with salon/spa/tattoo bookings, IG inbox tools, VoIP, Google/Outlook Calendar, basic CRM usage

Compensation and workload

* €85 per client per month
* Manage up to 15–20 clients ? €1,275–€1,700 per month at full load
* Stable, remote role with predictable income; training and playbooks provided

Coverage and tools

* Work within each studio’s local business hours (some evening/weekend coverage may be requested)
* Use Instagram, VoIP/softphone, booking calendars, and our CRM
* Follow GDPR and privacy best practices

How we measure success

* DM first-response time and response rate
* Call pickup rate and booking conversion
* Quality notes, proper tagging, and support for show-up rate

How to apply (read carefully)


Email: ----------
Subject: Client Support — Your Name

Include:

1. Short intro (2–3 lines) + location/time zone + earliest start date
2. Brief bullet list of relevant tools you’ve used (IG inbox/CRM/VoIP/calendars)
3. Optional: 2–3 quick wins from past roles (e.g., “increased booking rate to 48% in 30 days”)
4. Required: a Video Introduction (1–2 minutes) — paste a Google Drive/Dropbox/Unlisted YouTube link

Video introduction — please cover, in order (1–2 minutes)

* Introduce yourself: name, age, city/country, and living situation (alone/with parents/roommates, etc.)
* How you got into social media marketing and client-facing communications
* Why you d ---------- to apply to InkMedia
* Past work experience relevant to IG DMs, phone handling, and booking
* Your goal with us: what you want to achieve in this role and how you’ll measure success

Can you send over a video introduction of 1–2 minutes? Thank you.

InkMedia is an equal-opportunity team. If you’re dependable, great with people, and love helping tattoo fans become happy, booked clients—we want to hear from you.