Credit Repair & Business Funding

We’re looking for a dedicated Dispute Specialist & Client Onboarding VA to join our growing credit and funding business. This role is for someone who’s detail-oriented, confident with compliance processes, and passionate about helping clients see results fast. You’ll be responsible for assisting with Metro 2–compliant dispute processes, guiding clients through onboarding, and managing their case files inside our CRM system.

This isn’t just about sending out letters — it’s about being the bridge between our clients and their transformation. You’ll work closely with our Executive Assistant & Client Success Coordinator to ensure every client gets top-tier service and stays motivated throughout their journey.

Key Responsibilities:

Assist with creating and managing Metro 2–compliant dispute letters (training provided).

Help onboard new clients into our CRM system and ensure all required documentation is received.

Track client progress, update records, and maintain accurate case notes.

Follow up with credit bureaus, furnishers, and clients regarding dispute statuses.

Support the client success team by answering basic client questions and ensuring smooth communication.

Generate reports and audit files to ensure accuracy before submission.

Collaborate with the team to improve workflows and client results.

Required Skills:

Strong attention to detail and accuracy.

Excellent organizational and administrative skills.

Proficient with Google Workspace (Docs, Sheets, Drive).

Comfortable working with CRM systems (GoHighLevel or similar).

Ability to manage sensitive client data with discretion and professionalism.

Strong written communication skills.

Quick learner who can adapt to compliance-based processes.

Preferred Skills (Nice-to-Have):

Prior experience in credit repair, legal compliance, or consumer protection industries.

Familiarity with Metro 2 standards and dispute processes.

Experience with credit monitoring platforms (SmartCredit, MyScoreIQ, etc.).

Customer service or client-facing experience.

Compensation & Schedule:

Full-time role (8 hours/day, Monday–Friday).

Competitive monthly salary based on experience.

Long-term growth opportunities with performance bonuses.